Privacy policy

This privacy policy sets out how we (Laboratoires URGO) use and protect any information that you submit to the website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

By registering on and using this website you consent to us collecting and storing the following information:

  • name, job title, workplace and address
  • contact information including email address and telephone numbers
  • demographic information such as profession and areas of interest
  • answers to any questions or surveys that you take part in
  • questions and comments you make regarding the live event or any videos you watch
  • any information you give us while requesting technical support
  • the password you choose as part of the registration process
  • any other information you submit to this website
  • technical informaiton about your visit such as your browser, IP address and whether you have visited the site before

What we do with the information we collect

We require this information to allow you to log in to the website, to understand your needs, provide you with a better service, and for our internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Each of these communications will give you the opportunity to opt-out of future mailings.

If you give your explicit consent then we will also share your registration information (contact details) with the sponsor of this site.

If you ask a question or make a comment on the live event we may broadcast your question and your name during the event in video, audio or written form. If you do not want your name to be broadcast then when asking a question or leaving a comment, please DO NOT enter your name in the relevant field.

We may also use the information to customise the website according to your interests.

Withdrawing consent

You may withdraw your consent at any time by contacting us and requesting that we delete your personal data from our systems. We will complete this request within 28 days, unless we are lawfully required to keep this information under UK / EU law or other international treaties.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us care of

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us care of and we will respond to you within 21 days, unless the specific law this request falls under means that we are required to act more quickly, in which case we will fullfill the request within those requirements.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Whenever you use our website information may be collected through the use of cookies. By using our website you agree to our use of cookies as described in this Policy.

Cookies are text files containing small amounts of data which are downloaded to your computer when you visit a website. Cookies are useful because they allow us to recognise your computer, and improve your experience on our websites.

Your web browser (such as Internet Explorer, Firefox or Chrome) then sends these cookies back to the website on each subsequent visit so that we can recognise you and remember things your user preferences. Cookies can only be read by the server that sent it to your browser.

When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you and cannot be used to identify you as it never contains personal information such as your name or email address.

To find about more about cookies visit

Managing your cookies

There are various ways that you can control and manage your cookies. Please remember that any settings you change will not just affect Laboratoires URGO cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Browser Cookies

Settings in your browser allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.
  • You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our website for these reasons.

See the ‘Help’ sections in your browser to find out more about how to manage your cookies.